Sberbank Russia: customer satisfaction by segment 2023 | Statista

Network service quality had the highest number of satisfied customers in Russia in 2023, with a satisfaction rate of 95.8 percent. Following closely, 360 Protection Constructor had over 81.2 percent of satisfied clients.

Sberbank's customer satisfaction rate with selected indicators in Russia in 2023

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Release date

May 2024

More information

Region

Russia

Survey time period

2023

Supplementary notes

*Sber Premier is Sberbank's premium service channel, offering premium service support on the dedicated call center line, priority service in the bank’s offices, packages with better cashback terms, more investment products, etc.

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Overview

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Corporate culture

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Customer engagement

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