Consumer satisfaction with radio providers UK 2019-2020

A survey conducted from April 2019 to April 2020 revealed that radio users in the United Kingdom were mostly satisfied with their radio providers. With 79 percent of respondents being satisfied with LBC, this radio service provider achieved the highest level of satisfaction amongst radio users.

How satisfied or dissatisfied are you with these radio providers?*

Characteristic	Dissatisfied	Neither Satisfied nor Dissatisfied	Satisfied
-	-	-	-
-	-	-	-
-	-	-	-
-	-	-	-
-	-	-	-
-	-	-	-
-	-	-	-
-	-	-	-
-	-	-	-
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Release date

June 2020

More information

Region

United Kingdom

Survey time period

April 2019 to April 2020

Number of respondents

2,230**

Age group

16 years and older

Special properties

users of each provider in the past 3 months

Method of interview

Online survey

Supplementary notes

* The question was phrased by the source: "On a scale of 1 to 10, where 1 means extremely dissatisfied and 10 means extremely satisfied,overall how satisfied or dissatisfied are you with these radio providers?". A rating of 1-4 is dissatisfied, 5-6 is neither satisfied nor dissatisfied, 7-10 is satisfied.

** The base of respondents differs for each provider: n (BBC Radio) = 2,230; n (Absolute Radio) = 441; n (Classic FM) = 541; n (Heart) = 729; n (Capital) = 563; n (Smooth) = 460; n (talkRadio/Sport) = 452; n (Any Kiss station) = 403; n (Virgin Radio) = 223; n(LBC) = 278.

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