Based on a March 2019 survey of adult internet users in the United States, a majority of shoppers go directly on their smartphones for information instead of consulting store associates. During the survey period, it was found that 69 percent of respondents stated that they would look for reviews on their smartphones prior to speaking with an employee.
Types of information internet users in the United States are likely to search on their smartphones instead of speaking to a store associate as of March 2019
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eMarketer. (August 12, 2019). Types of information internet users in the United States are likely to search on their smartphones instead of speaking to a store associate as of March 2019 [Graph]. In Statista. Retrieved June 01, 2024, from https://www.statista.com/statistics/1046672/information-us-internet-users-look-for-on-smartphone-vs-store-associate-2019/
eMarketer. "Types of information internet users in the United States are likely to search on their smartphones instead of speaking to a store associate as of March 2019." Chart. August 12, 2019. Statista. Accessed June 01, 2024. https://www.statista.com/statistics/1046672/information-us-internet-users-look-for-on-smartphone-vs-store-associate-2019/
eMarketer. (2019). Types of information internet users in the United States are likely to search on their smartphones instead of speaking to a store associate as of March 2019. Statista. Statista Inc.. Accessed: June 01, 2024. https://www.statista.com/statistics/1046672/information-us-internet-users-look-for-on-smartphone-vs-store-associate-2019/
eMarketer. "Types of Information Internet Users in The United States Are Likely to Search on Their Smartphones Instead of Speaking to a Store Associate as of March 2019." Statista, Statista Inc., 12 Aug 2019, https://www.statista.com/statistics/1046672/information-us-internet-users-look-for-on-smartphone-vs-store-associate-2019/
eMarketer, Types of information internet users in the United States are likely to search on their smartphones instead of speaking to a store associate as of March 2019 Statista, https://www.statista.com/statistics/1046672/information-us-internet-users-look-for-on-smartphone-vs-store-associate-2019/ (last visited June 01, 2024)
Types of information internet users in the United States are likely to search on their smartphones instead of speaking to a store associate as of March 2019 [Graph], eMarketer, August 12, 2019. [Online]. Available: https://www.statista.com/statistics/1046672/information-us-internet-users-look-for-on-smartphone-vs-store-associate-2019/